Shipping policy
🌊 BibiSwim Shipping Policy
Processing Time
All orders are processed within 1–2 working days (excluding weekends and public holidays).
Once your order has been shipped, you will receive an email with tracking information.
**During sale periods or festive seasons, processing may take slightly longer due to high volume — thank you for your patience 💕
Shipping Rates & Delivery Time
🇲🇾 Malaysia
| Service | Delivery Time | Rate |
|---|---|---|
| West Malaysia | 1–3 working days | RM6 |
| East Malaysia | 3–7 working days | RM15 |
For East Malaysia (Sabah & Sarawak), delivery may take 5–7 working days.
Order Tracking
Once your parcel has been shipped, you will receive a tracking number via email or WhatsApp.
You can track your order through the courier’s official website.
Delivery Issues
Please ensure your shipping address and contact number are correct before confirming your order.
BibiSwim will not be responsible for parcels lost due to incorrect or incomplete address information.
If your parcel is delayed or missing, contact us
Self Pickup (Optional)
For customers near Johor Bahru, you may select Store Pickup at checkout.